ISSUED BY THE DOG ONLINE TEAM
Last Updated: October 12, 2026
This privacy policy ("Privacy Policy") describes how personal information is collected, used, and disclosed by the team responsible for operating Dog Online ("Dog Online" / "we" / "us" / "our").
This Privacy Policy applies to the Dog Online game and all related online features and services, including account registration, online multiplayer interactivity, and player-to-player features (together the "Game"), the website located at https://dogonline.net (the "Website"), and any support provided through our contact forms or by email. Together the Game, the Website and support services are referred to as the "Online Services".
If you have any questions or comments regarding this Privacy Policy, you may contact us at [email protected].
You have the right to object to the processing of your personal information. Further information on this right, and on your other rights, is set out below. To make an objection, please email us at [email protected].
Our Online Services are not directed at or marketed to individuals under the age of 13, and individuals under the age of 13 should not use our Online Services.
We are committed to protecting and respecting your privacy. This Privacy Policy explains the basis on which any personal information we collect from you will be processed by us or on our behalf.
Please read this Privacy Policy carefully, as it contains important information regarding the following:
We may make changes to this Privacy Policy from time to time, and any changes will be posted on this page. You should check this page periodically to ensure you are aware of any changes. Where appropriate, we may also notify you of significant changes through the Game.
We collect and process the following information, which may include your personal information (together the "Submitted Information"):
("Account Information")
When you register an account for the Game, we will collect:
Before you register, we ask for your date of birth. Your date of birth is checked entirely within your browser on your own device. It is never sent to our servers, and we do not collect or store it. See section 9 for more information.
("Usage Information")
When you log in to and use the Online Services, we will collect:
("Contact Information")
When you contact us through the Website's contact or account recovery forms, we will collect:
We will use your Account Information and Usage Information to deliver the Game to you. This processing is necessary for us to maintain your account, to record your activity and current status within the Game, and to ensure that the Game functions properly and delivers the features available to you.
We may process your Usage Information so that we can understand how our Online Services are used and improve them. This processing is necessary for us to pursue our legitimate interests of (i) ensuring that our Online Services function properly; (ii) improving the quality of our Online Services; and (iii) identifying and correcting any bugs in the Online Services.
We may process your Contact Information so that we are able to properly respond to your inquiries, support requests, and account recovery requests.
We may use your email address to send you communications necessary for the operation of your account, such as password reset emails. We do not send marketing or promotional emails.
We may process your Submitted Information for our legitimate interests of ensuring that your use of our Online Services is lawful and in compliance with the rules of the Game, preventing cheating, spam, and unauthorized access to accounts, preventing disruption to our Online Services, and protecting the safety of our players.
Certain information is made publicly available as part of the normal operation of the Game. This includes your username, your in-game dogs and dog pages, and your position on in-game leaderboards. This information may be viewed by other players and by any visitor to the Website. Your email address and IP address are not displayed to other players.
We will share your information with third parties only in the ways described in this Privacy Policy.
Service providers: We may disclose your information to the third party service providers we use to operate the Online Services, including our web hosting provider, cloud storage provider for database backups, email delivery provider, and the private messaging channel through which support requests are delivered to us. We disclose only the information reasonably necessary for these providers to perform their services, and they may not make independent use of the information.
Support requests: Messages submitted through our contact and account recovery forms are delivered to a private messaging channel accessible only to the Dog Online team. Messages submitted through our contact form are additionally delivered to our support email inbox.
Transfer of operation: If operation of the Online Services is transferred to another party, you will be notified through the Game and/or a prominent notice on the Website prior to any transfer of your personal information.
Required by law: We may disclose your information to the extent that we are required to do so by law (which may include disclosure to government bodies and law enforcement agencies), in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise, or defend our legal rights.
Enforcement: We may also disclose your information where reasonably necessary to investigate potential breaches of the rules of the Game, or to protect the rights, property, or safety of our players or others.
We do not sell our users' personal information, and we do not display advertising.
We use a single cookie, which is strictly necessary to keep you logged in to your account. We also store certain preferences, such as sound and display settings, in your browser's local storage. If we are unable to create an account based on the date of birth entered during registration, we store a flag in your browser's local storage recording only that fact; it does not include your date of birth, and it is never sent to our servers. We do not use advertising or tracking cookies.
You may request that we provide access to, correct, restrict or stop processing, or delete your personal information. To make a request, please send an email to [email protected] from the email address associated with your account, and we shall consider your request and respond accordingly.
If you are located in the European Union or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
We retain your Account Information and Usage Information for as long as your account exists. Upon deletion of your account, your personal information will be removed from our active database. Contact Information is retained only for as long as is necessary to resolve your inquiry.
We do not use our Online Services to knowingly solicit information from, or market to, children under the age of 13. Before an account can be registered, we ask for the user's date of birth. This age check takes place entirely within the user's browser: the date of birth is never sent to our servers, and we do not collect or store it. If the date of birth entered indicates that the user is under the age of 13, no account is created and no information is sent to us. In the event that we learn that we have collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at [email protected].
We will take all reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information, including storing passwords only in hashed form and restricting access to our database. Please be aware that, while we treat the security of your personal information as a high priority, no security system can prevent all security breaches, and we cannot guarantee the security of information transmitted through our Online Services.
Your personal information is stored on servers located in the United States. If you access our Online Services from outside the United States, your information will be transferred to, stored, and processed in the United States.
If you have questions about this Privacy Policy, or wish to exercise any of your rights, please contact us using the details below.
Dog Online Team
[email protected]
We will endeavor to respond to any query or request within a reasonable amount of time, and in any event within thirty (30) days.